Lean approach to PDI problem - Lean-Auto-Retail
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Lean approach to PDI problem

Lean approach to PDI problem

What was the Problem?

  • PDI was suffering variable quality and long lead time – despite a dedicated technician
  • Traditional solution: “Increase staff” …and costs!



  • Understand demand, and quality & delivery-time targets
  • Engaging the technician to:
  • Measure & map current process in detail
  • Identify & eliminate waste by problem-solving
  • Devise new method and low-cost equipment (e.g. trolley)
  • Test, improve then standardise new method

PDI technician experimenting with tool trolley


  • Reduced costs and better customer service
  • 210% efficiency, 100% quality,
  • Standard, predictable, plannable time

£36,000 p.a. saving

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