"Lean makes you see the obvious; it makes you face up to the reality of your business and see all the opportunities that you have to improve. It’s about engaging everybody in the business in improving the business and not about managers going straight to solution-mode. We all need to look at the problems we have and look at the facts of what is actually happening – and experiment with better ways of doing things. Then we need to make sure we do that better way every time until we can improve it again. Our experience so far has shown that as long as we use a Lean, structured approach to solving our problems, we can succeed and grow".
"Putting Lean thinking into practice gave us an increased capacity with no added cost, so we were able to profit from additional service and preparation work. Without these changes we would not have been able to cope with the increased work. Some of this additional work came from market improvements, but customers also began to see the changes - Customer Satisfaction went up and some lapsed customers returned. Because we now had more robust processes in place which everyone had played a part in developing, the workplace was much calmer and staff morale improved. The depot profit increased by over 100% - from being one of the lowest profit earners to one of the best"
"Not only does Lean give me fantastic efficiency improvements, it also gives me unprecedented visibility of performance plus a robust method for closing those gaps that are now, oh so obvious"